Customer Support

jtec’s support, service and training philosophy is one of Total Customer Care – where ever you are around the world. Our commitment to this philosophy is realised through our Customer Support Services organisation and its guarantee of Quality Service for all of your support, service and training requirements through a single point of contact.

The Total Customer Care program goes beyond the traditional support services offered by a supplier to a customer. It is Jtec’s goal to make every customer part of their business strategy. Total Customer Care allows Jtec customers to provide valuable input into Jtec’s future development directions.Jtec employs a highly professional and experienced Customer Support Service team who are available to provide you with advice and assistance on any Jtec product issue you may encounter. This ranges from basic hardware and software support to advanced services, including systems and network design.

The Customer Support Service team can be contacted on +61 2 9809 6933.